Integrity
Act honestly, avoid conflicts and keep commercial information appropriately confidential.
How we expect to work
Code of conduct
Clear standards for integrity, respect, safety and responsible business.
Ethos & responsible business
Set clear standards for how we work.
Our code applies to the way we work with colleagues, customers, suppliers and partners. It supports fair decisions, lawful conduct and an environment where concerns can be raised.
These commitments set clear expectations on both sides of the relationship, helping projects move forward with respect, accurate information and constructive feedback.
Ask us about our standards
What matters
Shared standards for a better working relationship.
Integrity, respect and responsibility guide how we communicate, make decisions and resolve concerns.
Respect and safety
Treat people fairly and maintain a working environment where wellbeing matters.
Responsible supply
Expect appropriate legal, labour and environmental standards across business relationships.
Our commitment to clients
What you can expect from HAD-PRINT.
Clear communication
Prompt, respectful communication that can adapt to different access and communication needs.
Honest practice
Straightforward pricing and accurate information about the strengths and limitations of each print route.
Quality assurance
UK industry standards and tolerances supported by clear briefs, correct files and appropriate proofing.
Issue resolution
Concerns handled diligently, with feedback used to improve the full process.
Ethical standards
Fair, professional treatment with no tolerance for discrimination or harassment.
Environmental responsibility
Realistic lower-impact working practices wherever the project and available materials allow.
Working well together
What we ask from our clients.
Respectful interaction
Courtesy and room for useful questions create a stronger working relationship.
Accurate information
Clear objectives, specifications and supplied details help us recommend and produce the right solution.
Useful feedback
Open feedback helps resolve the immediate job and improve future work.
Ethical conduct
Professional, respectful behaviour is expected on both sides of the relationship.
Environmental awareness
Consider responsible papers, formats, finishes and quantities when they are suitable for the brief.